FAQ - questions and answers

How do you turn the filter in?
That doesn't matter, the filter can be used on both sides!

Where are your filters produced?
Production takes place 100% in Germany.

Do you also ship discreetly?
We ship the way you prefer. Just write it in the comments.

How long does delivery take?
Normally the package will be with you within 2 working days! We ship every day.

What do I do if my package hasn't arrived?
Don't hesitate to write to us! We will take care of your request as quickly as possible. Throughout Germany it never takes longer than 4 working days, beyond that you are welcome to contact us. Internationally we ask you to wait 1 week. In rare cases there may be delays.

What payment options are there?
Klarna is the most popular and easiest payment method, but you can also pay with cryptocurrencies such as Bitcoin or Ethereum. We also offer payment by bank transfer or cash on delivery.

What if I didn't like a product as much as I wanted?
No problem, just write to us and we will find a solution for you.

Which shipping service provider do you ship with?
We ship via DHL and Deutsche Post.

What if a filter gets clogged?
We will replace your clogged filters! We do this because we are convinced of our quality.